Refund Policy

At Wan AI, we are committed to providing an exceptional experience for our users. We understand that circumstances may change, and you may need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

Time Limit: Refund requests must be made within 3 days of your purchase. After this period, we will be unable to process any refund requests.
Credit Usage: If you have used more than 20 credits, regardless of the purchase date, you will no longer be eligible for a refund.

How to Request a Refund

If you meet the above eligibility criteria and wish to request a refund, please follow these steps:

Contact Us: Reach out to our support team via email at help@wan-ai.org.
Provide Details: Include your account information, order number, purchase date, and the reason for your refund request in the email.
Submit on Time: Ensure your refund request is submitted within 3 days of purchase.

Refund Processing

Once we receive your refund request, we will review it and notify you of the result as soon as possible. If approved, the refund will be processed through your original payment method.

Policy Changes

We reserve the right to update the refund policy at any time. Any changes will be posted on this page, and we recommend checking regularly for the latest information.